Jump to Navigation
Freephone 0808 250 7442
Mon-Thu 8am-8pm, Fri 8am-6:30pm, Sat 9am-5pm, Sun 10am-4pm
Find your trip...

Don't just take our word for it....

We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish. Our overall product rating can be viewed below.

Feefo logo

Reviews of our family adventures

Catherine Halls
I rate this trip
5
Inca Trail Family holiday

Inca trail,rainforest stay

 

[least enjoyed] iberia flights-3 hour delay from heathrow so missed flight to lima-managed appallingly by iberia and missed day in lima at start of holiday. Reports from other travellers were that iberia were always unreliable. Despite knowing when we were at heathrow that we would need overnight accomodation in madrid it took 4 horus to get a bed-it was 4am before anyone got a room. I would not want to travel with iberia again

 

No complaint but itinery states that night in chincero is with local family but in fact was in hotel-no contact with locals.

 

Hotel midori in cusco-excellent and rainforest lodge-stunning

 

 

 

Inca trail,rainforest stay

 

[least enjoyed] iberia flights-3 hour delay from heathrow so missed flight to lima-managed appallingly by iberia and missed day in lima at start of holiday. Reports from other travellers were that iberia were always unreliable. Despite knowing when we were at heathrow that we would need overnight accomodation in madrid it took 4 horus to get a bed-it was 4am before anyone got a room. I would not want to travel with iberia again

 

No complaint but itinery states that night in chincero is with local family but in fact was in hotel-no contact with locals.

 

Hotel midori in cusco-excellent and rainforest lodge-stunning

 

 

 

David quillahuoman mescco our guide was excellent- I cannot fault him. One of the best we have had via the adventure company. Please pass on our comments to "base camp-peru"

Mrs H - Travelled in August 2012

Read full review...
Close this review
Catherine Halls
I rate this trip
5
Inca Trail Family holiday

Inca trail,rainforest stay

 

[least enjoyed] iberia flights-3 hour delay from heathrow so missed flight to lima-managed appallingly by iberia and missed day in lima at start of holiday. Reports from other travellers were that iberia were always unreliable. Despite knowing when we were at heathrow that we would need overnight accomodation in madrid it took 4 horus to get a bed-it was 4am before anyone got a room. I would not want to travel with iberia again

 

No complaint but itinery states that night in chincero is with local family but in fact was in hotel-no contact with locals.

 

Hotel midori in cusco-excellent and rainforest lodge-stunning

 

 

 

Inca trail,rainforest stay

 

[least enjoyed] iberia flights-3 hour delay from heathrow so missed flight to lima-managed appallingly by iberia and missed day in lima at start of holiday. Reports from other travellers were that iberia were always unreliable. Despite knowing when we were at heathrow that we would need overnight accomodation in madrid it took 4 horus to get a bed-it was 4am before anyone got a room. I would not want to travel with iberia again

 

No complaint but itinery states that night in chincero is with local family but in fact was in hotel-no contact with locals.

 

Hotel midori in cusco-excellent and rainforest lodge-stunning

 

 

 

David quillahuoman mescco our guide was excellent- I cannot fault him. One of the best we have had via the adventure company. Please pass on our comments to "base camp-peru"

Mrs H - Travelled in August 2012

Read full review...
Close this review
Stephen Batchelor
I rate this trip
5
Cuba Family Holiday

Overall variety - really enjoyed every day

[Least enjoyed] A coupel of the hotels were very basic (one swimming pool was like pea soup)

 

Overall variety - really enjoyed every day

[Least enjoyed] A coupel of the hotels were very basic (one swimming pool was like pea soup)

 

Our guide, Las (Cuba, 6 - 17 August 2012) was exceptional.  He really made the holiday.He was truly excellent and a great credit to The Adventure Company & Cuba

 

Mr B - Travelled in August 2012

Read full review...
Close this review
Carol Baines
I rate this trip
5
Costa Rica Family Holiday

Watching the turtle laying eggs.  Canyoning, zipwire & rafting (optional activity).  Manuel Antonio NP and the beach.  Hotel at Monetverde.  Animals!!  The crocodile park - optional but should have bben a standard thing: we nearly didn't do it which would have been a shame.  Gustavo was great guide.

[Least enjoyed] The brochure described Arenal as active and described walking up the volcano and seeing lava. Technically it is active, but there has been no life for two years and it is not possible to go near the crater. This was very misleading and upset several people who were especially looking forward to that.  The last day was a bit of a waste, a filler. We left Manual Antonio on Friday AM to go to San Jose for flight on Saturday PM. Either we could have left on Saturday to go straight to the airport, with another day on the beach, or had an organised activity in San Jose. The hotel did not have a pool so kids could not just play that AM.

The packing list was misleading. It should mention shoes for activities: walking sandals (Teva etc) would be ideal, but flip-flops & crocs were not suitable for rafting or zipwires. It also said to bring warm clothes & walking boots but those weren't needed, but light long clothes were needed for hot buggy evenings.

The hotel in San Jose didn't have a pool. Not a problem for short stay (eg arrival night) but irritating for kids when we had most of Saturday to kill on departure.  The hotel in Monteverde was lovely: a definite step up and much appreciated.  Generally accomodation was good.

 

Watching the turtle laying eggs.  Canyoning, zipwire & rafting (optional activity).  Manuel Antonio NP and the beach.  Hotel at Monetverde.  Animals!!  The crocodile park - optional but should have bben a standard thing: we nearly didn't do it which would have been a shame.  Gustavo was great guide.

[Least enjoyed] The brochure described Arenal as active and described walking up the volcano and seeing lava. Technically it is active, but there has been no life for two years and it is not possible to go near the crater. This was very misleading and upset several people who were especially looking forward to that.  The last day was a bit of a waste, a filler. We left Manual Antonio on Friday AM to go to San Jose for flight on Saturday PM. Either we could have left on Saturday to go straight to the airport, with another day on the beach, or had an organised activity in San Jose. The hotel did not have a pool so kids could not just play that AM.

The packing list was misleading. It should mention shoes for activities: walking sandals (Teva etc) would be ideal, but flip-flops & crocs were not suitable for rafting or zipwires. It also said to bring warm clothes & walking boots but those weren't needed, but light long clothes were needed for hot buggy evenings.

The hotel in San Jose didn't have a pool. Not a problem for short stay (eg arrival night) but irritating for kids when we had most of Saturday to kill on departure.  The hotel in Monteverde was lovely: a definite step up and much appreciated.  Generally accomodation was good.

 

Gustavo was excellent: everything a guide should be.  Helpful, efficient and knwoledgeable.  Freddy the driver was also great.

Mrs B  Travelled in August 2012


Read full review...
Close this review
Imogen Forbes
I rate this trip
5
Turkey Family Holiday

2 day gulet boat trip seeing a turtle swimming next to the boat. sleeping on deck and looking for shooting stars

everything was perfect

breakfast was not as good as I had expected(coffee from a vending machine)

2 day gulet boat trip seeing a turtle swimming next to the boat. sleeping on deck and looking for shooting stars

everything was perfect

breakfast was not as good as I had expected(coffee from a vending machine)

the guide was exceptional he was very good with the teenage children and interesting and informative for the adults. He went out of his way to accomodate everyone's particular interests. He also had a great sense of humour. The week was exceptional partly because of his input.

 

Mrs F - Travelled in August 2012


Read full review...
Close this review
Karen George-Lafferty
I rate this trip
5
Turkey Family Holiday

Gulet sailing trip

[Accommodation] Glad that I checked 'Trip Advisor'! But it was fine

with regard to food-gullet was excellent, breakfast at hotel not good, as not even water included!

Gulet sailing trip

[Accommodation] Glad that I checked 'Trip Advisor'! But it was fine

with regard to food-gullet was excellent, breakfast at hotel not good, as not even water included!

Tour guide, Suleyman was absolutely brilliant!

 

Mrs G - Travelled in August 2012


Read full review...
Close this review
Elizabeth Murray
I rate this trip
5
Italy Family Holiday

Friendliness and helpfulness of our guide and that fact that he wanted to make sure we enjoyed our holiday - very knowledgable. Having other children of a similar age really made the holiday great for my children.

[Least enjoyed] No swimming pools at some of the hotels (which the children would have appreciated).

 

Friendliness and helpfulness of our guide and that fact that he wanted to make sure we enjoyed our holiday - very knowledgable. Having other children of a similar age really made the holiday great for my children.

[Least enjoyed] No swimming pools at some of the hotels (which the children would have appreciated).

 

Having a kind, helpful and knowledgable group leader makes the holiday much more enjoyable.

 

Ms M - Travelled in August 2012


Read full review...
Close this review
Anne Robertson
I rate this trip
5
Croatian Active Family Holiday

The people, the place the activities, the hotel staff were lovely but hotel room had no air conditioning.

Loved it, kids lovedit, we all want to do more !

[Least enjoyed] The wedding downstairs on the first night, had to sleep on kids floor! and the rave in the village the night we left, again no sleep.

[Accommodation] fantastic staff very helpful

 

Ms R - Travelled in August 2012

The people, the place the activities, the hotel staff were lovely but hotel room had no air conditioning.

Loved it, kids lovedit, we all want to do more !

[Least enjoyed] The wedding downstairs on the first night, had to sleep on kids floor! and the rave in the village the night we left, again no sleep.

[Accommodation] fantastic staff very helpful

 

Ms R - Travelled in August 2012

 

 


Read full review...
Close this review
Leanne Coupe
I rate this trip
5
Croatian Active Family Holiday

White water rafting was great fun.  The raft skipper made a real effort to keep the boat laughing.  Swimming in the rivers and sea. Brela was beautiful - could have stayed here longer...  The children loved jumping off rocks and small cliffs into the rivers and sea! River kayaking was lovely and it was great to have some shade from the river bank trees.  It was a great treat to have a super locally prepared roast veal lunch in a beautiful riverside setting - could have stayed here longer, lingering over a late lunch..... Our kids really enjoyed all the activities and meeting new people and making new friends.  We had a great family bunch who got along really well.  Our activity guide,was extremely friendly and helpful. his local knowledge and history was tremendous and he was very professional in the way he managed the group at all times. Hotel receptionist, Maria was also charming and very helpful.

[Least enjoyed] On the cycle ride day, there were some shortcomings in the mechanical standards of some of the bicycles. e.g. brakes not fully effective, gear mechanism issues.  We felt that all the bikes should have been maintained to a higher standard.  Very busy departure lounge and long checking in queues at Split airport on the way home.

[Comments on itinerary] It was a very hot week, with temperatures daily of 35 degrees celcius, which apparently is not typical even in August. The holiday would have been perfect in less hot conditions which may be around whitsun bank holiday week.  Our guide said this would be good also, as the water levels would be higher & better for the activities. I don't think the holiday was avialble at that time of year?

A fabulous holiday! We laughed and thoroughly enjoyed ourselves on all the activities. The Dalmatian countryside is very beautiful and we would love to go back to Croatia again. Without a doubt we were very fortunate to gel very well together as a group of families and were expertly orgainised,assisted and informed by our activity lead, Damir (probbly not spelt right!)

White water rafting was great fun.  The raft skipper made a real effort to keep the boat laughing.  Swimming in the rivers and sea. Brela was beautiful - could have stayed here longer...  The children loved jumping off rocks and small cliffs into the rivers and sea! River kayaking was lovely and it was great to have some shade from the river bank trees.  It was a great treat to have a super locally prepared roast veal lunch in a beautiful riverside setting - could have stayed here longer, lingering over a late lunch..... Our kids really enjoyed all the activities and meeting new people and making new friends.  We had a great family bunch who got along really well.  Our activity guide,was extremely friendly and helpful. his local knowledge and history was tremendous and he was very professional in the way he managed the group at all times. Hotel receptionist, Maria was also charming and very helpful.

[Least enjoyed] On the cycle ride day, there were some shortcomings in the mechanical standards of some of the bicycles. e.g. brakes not fully effective, gear mechanism issues.  We felt that all the bikes should have been maintained to a higher standard.  Very busy departure lounge and long checking in queues at Split airport on the way home.

[Comments on itinerary] It was a very hot week, with temperatures daily of 35 degrees celcius, which apparently is not typical even in August. The holiday would have been perfect in less hot conditions which may be around whitsun bank holiday week.  Our guide said this would be good also, as the water levels would be higher & better for the activities. I don't think the holiday was avialble at that time of year?

A fabulous holiday! We laughed and thoroughly enjoyed ourselves on all the activities. The Dalmatian countryside is very beautiful and we would love to go back to Croatia again. Without a doubt we were very fortunate to gel very well together as a group of families and were expertly orgainised,assisted and informed by our activity lead, Damir (probbly not spelt right!)

Friendly, happy and well mannered, very well presented, excellent historical knowledge and professional at all times.

 

Mrs C - Travelled in August 2012

 


Read full review...
Close this review
Sylvia Bates
I rate this trip
5
Summer Pyrenees Family Holiday

Optional extra zip wiring White water rafting

[Least enjoyed] First bike ride was a bit short

The food was variable. Overall could have been better. Plenty of it though.

Optional extra zip wiring White water rafting

[Least enjoyed] First bike ride was a bit short

The food was variable. Overall could have been better. Plenty of it though.

The local guides in Andorra were excellent. Fantastic with all the children, knowledgeable,helpful and very clear in their directions and safety briefs. Our very special thanks to Sarah, Andy and Stuart. Also to Angie who singlehandedly ran the bar and dinner service.

 

Mrs B - Travelled in August 2012

 


Read full review...
Close this review